The MDU has assisted a number of members with complaints in relation to a missed or delayed diagnosis of deep vein thrombosis (DVT).

This can be a relatively common diagnosis in both general practice and hospital medicine, so it's worth being aware of the criticisms that may be made, for example by the Ombudsman1 or the GMC, should a complaint be made to them if a diagnosis is missed. This presentation also highlights the importance of good history taking and documentation.

How does DVT present?

A DVT is a blood clot that develops in the deep veins of the body, usually in the legs.

  • A patient will often present with pain and swelling in the affected leg, often the calf.
  • On examination the leg may be tender, warm to the touch and red.
  • It's important to diagnose a DVT, due to the risk of the clot breaking off and travelling in the bloodstream to the lungs, causing a pulmonary embolus (PE), which can be fatal.
  • Where a DVT has resulted in a PE, the patient is likely to be breathless and complain of chest pain, particularly when they breathe in.
  • There is also a risk of sudden collapse.

Where a patient presents with any of these symptoms or signs, it's important to take a detailed history to determine whether there are any risk factors to developing a DVT. This may include, for example, the oral contraceptive pill or hormone replacement therapy, obesity and immobility, either through illness or if the patient has been immobilised on a long journey or recently had surgery, such as a pelvic operation or hip replacement.

It's also important to check whether the patient has a past, or family, history of previous blood clots.

Not all patients will present with classic symptoms of a DVT and therefore a doctor's index of suspicion may be low. The patient may, for example, have a vague history of trauma which may lead the doctor to suspect the pain and/or swelling is mechanical. Another differential diagnosis may be that of a Baker's cyst; a fluid-filled swelling that can develop behind the knee causing similar symptoms of pain, swelling and tightness, as a DVT.

Not all patients will present with classic symptoms of a DVT, and therefore a doctor's index of suspicion may be low.

The importance of the Wells score

The Ombudsman has been critical where a doctor does consider the diagnosis of a DVT, even if this is very tentative, but does not take any further action to confirm or rule out the diagnosis. NICE guidance states that a Wells score2 should be calculated and, based on the result of this, a management plan agreed with the patient.

Even where the Wells score is low, but a DVT has been considered a possibility, the patient should be offered a D-dimer test to help exclude the presence of a DVT. If the D-dimer test were to be raised this is not specific to a DVT but, taking into account the patient's presentation and the possibility of a clot being present, they should be started on anticoagulants until an ultrasound scan can be arranged.

When criticism occurs 

Doctors may be criticised where a Wells score has not been calculated and NICE guidance not followed, or where they state that they did calculate the Wells score but this has not been recorded and there is no indication of what the result was.

Even where a patient has not presented with the typical signs of a DVT, but where this has been considered as a remote possibility, the guidance should still be followed. As mentioned above, if the Wells score is low but a clot has been considered, the patient should be offered a D-dimer test and the patient managed according to the result. If a complaint is made, the doctor will need to be able to justify their clinical decision making.

It's important to make sure that all relevant signs, symptoms and management advice are documented.

Having seen a patient who has presented with signs of DVT, or the doctor has a suspicion of such, it's important to make sure that all relevant signs, symptoms and management advice are documented.

This includes the fact that a Wells score has been calculated and what the score was, and any relevant negative findings on examination. Where a patient has not reported any chest pain or breathlessness, this should be recorded in the records as evidence that these questions were asked.

Whether or not a D-dimer test was offered, based on the Wells score and index of suspicion, should also be noted and whether or not the patient accepted this offer. Clear safety netting advice should also be documented, and any follow-up plans.

The Parliamentary and Health Service Ombudsman in England, the Public Services Ombudsman in Wales and Scotland and the Northern Ireland Ombudsman make final decisions on complaints that have not been resolved at the local (for example, GP or trust) level. 

This score is used to aid the clinician in deciding how likely it is that the patient has a DVT and how quickly anticoagulants should be started.


This article was correct at publication on 06/09/2017. It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

Dr Kathryn Leask

Medico-legal adviser

BSc (Hons) MBChB (Hons) LLB MA MRCPCH FFFLM DMedEth

Kathryn has been a medico-legal adviser with the MDU since 2007 and is a team leader, trainer and mentor in the medical advisory department. Before joining the MDU, she worked in paediatrics gaining her MRCPCH in 2002 and did her specialty training in clinical genetics. She has an MA in Health Care Ethics and Law, a Bachelor of Law and a Professional Doctorate in Medical Ethics. She is also a fellow of the Faculty of Forensic and Legal Medicine and has previously been an examiner and Deputy Chief Examiner for the faculty exam. Kathryn is currently a member of the faculty's Training and Education Subcommittee.

See more by Dr Kathryn Leask